Refund policy
You have 30 days from the date you received your item to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it:
- Unused and unaltered.
- Free from any damage.
- In the original packaging.
Free Return Shipping
We make returns easy. If your return is approved, we will provide you with a prepaid shipping label via email. You will not be responsible for return shipping costs.
Restocking Fee
To help cover the costs of processing and inspecting returned items, a flat $75 restocking fee applies to all standard returns. This fee will be deducted directly from your total refund amount.
Non-Returnable Items
Please note that the following items cannot be returned:
- Custom-built items (including products built to custom dimensions or with specific modifications), unless a manufacturing defect is present.
- Items that have been damaged, modified, or altered by the customer.
- Items not in their original packaging.
How to Initiate a Return
- Contact Us: Email us at hello@ombahome.com with your order number and the reason for the return. If you are reporting a manufacturing defect on a custom item, please include clear photos of the issue.
- Receive Label: We will review your request and send you a prepaid shipping label.
- Ship It Back: Print the label, attach it to the original packaging, and drop the package off at the designated carrier location.
- Refund: Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. If approved, a refund (minus the $75 restocking fee) will be processed to your original method of payment within 7 days.
Questions? If you have any questions about our return policy, please contact us at hello@ombahome.com.
